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IT Process Implementation Consultant to a telecom company

IT Process Implementation Consultant to a telecom company

SJR IT are looking for a project manager that will support implementation of IT processes across the IT-organization. 

Description
IT Process Implementation Consultant that will support implementation of IT processes across the IT-organization. It includes to support our IT-domains to detail and adapt the processes based on their needs, assure alignment to our process framework and coordinate and facilitate training of processes. The role will be part of a team supporting a larger transformation and will work towards multiple IT-domains simultaneously.

 Required Skills/Experiences (at least 5 years of experience):

Good understanding of the ITIL framework and experience from implementing IT and Service Management processes Experience form communication and change management in process implementation and changing new ways-of-working High social skills, communicative and used to facilitate trainings, facilitate workshops and coach people through a change Capability of working with several stakeholders simultaneously, coordinating needs and deliver across multiple organizations High skills in structuring your own work, capable of working with limited support or direction Team player, used to and comfortable with working in a team Capability of working in an agile environment and agile ways of working High skills in problem solving and a pragmatic approach High skills in Excel and PowerPoint  

Preferred Skills/Experiences:

 -Experience in implementing controls into IT processes to comply with regulations and directives.

-Experience in implementing specifically the Change, Incident and Problem Management processes.

-Experience from Jira, ITSM or other Service Manager tools and identifying system support to IT--processes.

-Experience in adapting ITIL-processes to fit an agile organization or way-of-working.

-Experience from Telecom and/or Large Service Delivery organizations (in a multi-supplier environment).

Start date: 10/01/2018
End date: 01/31/2019

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