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IT Process Manager, IT B2C

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SJR IT are looking for an IT Process Manager to lead and secure that best practices Build & Run processes are implemented and governed within the IT domain. 

To improve both speed and quality of IT-deliveries supporting the business organization. Train the organization in the processes and responsible for measure the efficiency through key performance indicators.

 Required skills/experiences

•             Many years of experience from process development and process governance within the IT domain.

•             Able to drive the process implementation and continuous follow up on the IT organizations process maturity.

•             Knowledge in tools supporting the process implementation for various number of process. Like for incident-, problem-, change- and release processes

•             Well proven in facilitate workshop to drive progress and document results.

•             Minimum of five years of working experience within process governance. 

Preferred skills/experiences:

•             Certified within ITIL foundation.

•             Experience from lean and/or sigma six implementation.

•             Experience from Telecom and Large Service Delivery organizations

 

 

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